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Desktop Administrator

Personal Capital is looking for an experienced Desktop Administrator, to provide desktop/network support in a growing financial services company.

The primary responsibility will be to provide first line support for all inbound tickets to ~300 Windows and Mac users in a multi-site Active Directory based environment. You will need to build, setup, maintain, implement, and troubleshoot technology problems related to Windows and Mac systems that affect end-user productivity as well the network infrastructure including: phones, printers/scanners, video conference, etc.

The ability to multitask, prioritize, work under deadline, and provide excellent customer service to users will be key qualities.  The right individual is detail-oriented, possesses solid technical skills, and is dedicated to maintaining up-to-date documentation. The hours for this position are primarily during weekday business hours, with some off-hours and weekend support including participation in the on-call rotation will be required.

 

ESSENTIAL JOB DUTIES:

  • Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone.
  • Provide initial triage of inbound incidents gathering key incident details
  • Receives, tags, images, configures and deploys workstations
  • Provides desk-side orientations for new employees
  • Maintain client system health by imaging, patching, upgrading, troubleshooting, and ongoing maintenance
  • Work with third-party vendors to troubleshoot customer issues related to SAS products and to facilitate closure of issues with vendors
  • Provide end user training as necessary ad-hoc, meetings, or as user documentation
  • Maintain end user FAQdocumentation website
  • Provide initial telephony troubleshooting
  • Perform troubleshooting for LANWAN
  • Maintain detailed helpdesk ticket notes as well as manage the helpdesk queue to ensure timely customer responseresolution.

 

REQUIRED JOB QUALIFICATIONS/ EDUCATION/ SPECIALIZED TRAINING:

  • At least 2 years of experience as a Desktop Administrator
  • Experience with Windows 7/10, Mac OSX.
  • Active Directory user and group maintenance.
  • Mac and PC hardware, printers, computer peripherals, and mobile devices (Android, iOS).
  • Knowledge of client connectivity protocols (basic TCP/IP, UDP, SNMP, DHCP, and DNS).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of users.  

 

PREFERRED SKILLS (NOT NECESSARILY REQUIRED):

  • Experience automating tasks with scripting (e.g. PowerShell, WMI, ADSI, Perl, Python)
  • Windows Deployment Services (WDS) and Windows Update Services (WUS)
  • Experience with Google Apps
  • Mac experience and Mac/Windows server systems interoperability
  •  

ADDITIONAL REQUIREMENTS:

  • Ability to learn quickly and tackle new and technically complex problems with courage and tenacity
  • Must have demonstrated ability to assist with emerging problems quickly and with flexibility
  • Ability to work in a fast paced environment with changing needs and requirements
  • Must be detail-oriented and be an organized thinker who is service-minded with strong communication & customer service skills
  • Ability to lift 50lbs. as needed
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