The Voice of the Customer Program Manager is responsible for driving the architecture and maintaining the ongoing implementation of a comprehensive Net Promoter Score / Customer Satisfaction Program, inclusive of data analytics and closed-loop feedback, across all stages of the Personal Capital customer experience.
This role is fully accountable for the success of the NPS / Customer Satisfaction Program from initial program planning and execution through ongoing program management including in the identification of business improvements necessary to achieve superior NPS.
The NPS Customer Success Program Manager should desire to work on multiple projects simultaneously with the ability to change focus quickly. They must thrive on transforming large amounts of data into actionable business information, making it readily available to stakeholders in an easy to understand format.
Specific duties include, but are not limited to:
The ideal candidate will be flexible, as their responsibilities could change as the model is further developed and redefined.
Located in Denver, Colorado