About Us: Good things happen when technology and financial service veterans come together.
The founders of Personal Capital have one goal in mind: transforming financial lives through technology and people. That’s why we’re blending cutting edge technology with conflict-free financial advice. We believe this is the best way to empower individuals and their money.
Our free online tools combine all of your accounts in one place. A powerful dashboard provides deep insights and allows you to understand your total financial picture. Our expert advisors use these same tools to provide personalized wealth management that dynamically evolves with your changing life. As fiduciaries, we are legally bound to act in your best interest. With an emphasis on holistic planning, risk management, and after-tax returns, the focus is always on total value.
With our client-centric business model, Personal Capital is fundamentally altering the traditional financial services landscape.
The Role: Personal Capital is looking for an experienced Desktop Support Technician, to provide desktop/network support in a growing financial services company.
In this role you be supporting you will provide first line support for inbound requests to ~400 Windows and Mac users in a multi-site Active Directory-based environment. You will need to build, setup, maintain, implement, and troubleshoot technology problems related to Windows and Mac systems that affect end-user productivity as well the network infrastructure including: phones, printers/scanners, video conference, etc.
The ability to multitask, prioritize, work under deadline, and provide excellent customer service to users will be key qualities. The right individual is detail-oriented, possesses solid technical skills, and is dedicated to maintaining up-to-date documentation. Effective team collaboration and communication are critical in this role. The hours for this position are primarily during weekday business hours, with some off-hours and weekend support as needed.
Specific duties include, but are not limited to:
Preferred Skills (not necessarily required):